Privacy Policy
Su Casa Constructions
Inspired Spaces, Built to Last
Last updated: 1/07/2026
1. About this policy
Su Casa Constructions ("Su Casa", "we", "us" or "our") is a residential renovation and extension building company based in Upwey, Victoria. We take the privacy of our clients, suppliers, subcontractors and website visitors seriously, and we handle personal information openly and responsibly.
This policy explains what personal information we collect, why we collect it, how we use and protect it, and how you can access or correct it. It reflects our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We have written this in plain language on purpose. If anything here is unclear, please get in touch using the contact details at the end.
2. What personal information we collect
The personal information we collect depends on your relationship with us. It may include:
Clients and prospective clients
Name, phone number, email address and postal or site address
Details about your property and the works you are considering, including plans, drawings, photographs and site measurements
Financial information needed to prepare quotes, issue invoices and process payments
Records of our communications with you, including emails, messages and meeting notes
Suppliers and subcontractors
Name, business name and ABN
Contact details, trade or service details, licensing and insurance information
Banking details for the purpose of making payments
Website visitors
Information you provide through enquiry or contact forms
Technical information collected automatically when you visit our website, described in section 7
We only collect personal information that is reasonably necessary for our building and business activities. Where it is lawful and practical to do so, you can deal with us anonymously or using a pseudonym, though this may limit our ability to quote or carry out works for you.
3. How we collect personal information
Wherever possible, we collect personal information directly from you. This may happen when you:
Make an enquiry by phone, email, our website or social media
Meet with us for a site visit or consultation
Enter into a contract with us
Supply goods or services to us
Sometimes we collect information about you from other people, such as a referral from an architect, designer, building surveyor or a past client. If we receive your information this way and you have not dealt with us before, we will take reasonable steps to make sure you know we hold it and why.
4. Why we collect, hold, use and disclose your information
We use personal information to run our business and deliver our work to the standard our clients expect. This includes:
Responding to enquiries and preparing quotes and proposals
Managing building contracts, projects and site works
Ordering materials and coordinating trades and suppliers
Issuing invoices, processing payments and managing accounts
Meeting our compliance, warranty, insurance and record keeping obligations
Communicating with you about your project, and occasionally about our services where you would reasonably expect us to
Improving our services and our website
We will only use your personal information for the purpose we collected it, for a directly related purpose you would reasonably expect, or where you have consented or the law requires or permits it.
5. Who we share your information with
We do not sell your personal information. We may share it with third parties where it is necessary to carry out our work or meet our obligations, including:
Subcontractors and trades engaged on your project
Suppliers of building materials and products
Building surveyors, certifiers, engineers, architects and designers involved in your project
Our accountant, bookkeeper and insurance broker
Software and service providers who help us run our business, such as website hosting, email, cloud storage, accounting and payment providers
Government bodies, regulators or professional advisers where required or authorised by law
We take reasonable steps to ensure that anyone we share your information with handles it consistently with this policy and the law.
6. Overseas disclosure
Some of the service providers we use, such as website hosting, cloud storage and email platforms, may store or process information on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled in a way consistent with the Australian Privacy Principles. By providing your information to us, you acknowledge that it may be stored or processed overseas by these providers.
7. Our website, cookies and analytics
When you visit our website at sucasaconstructions.com.au, our hosting and analytics providers may automatically collect technical information such as your IP address, browser type, the pages you view and the date and time of your visit. This helps us understand how our website is used and improve it.
Our website may use cookies, which are small files stored on your device. You can set your browser to refuse cookies or to alert you when they are used, though some parts of the website may not function properly as a result.
8. How we keep your information secure
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include secure storage of physical and electronic records, restricted access to information, and use of reputable software and service providers.
No method of storage or transmission is completely secure, but we work to protect your information and to keep our practices up to date.
9. How long we keep your information
We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as we are required to keep it under law, including tax, building, warranty and contract record keeping obligations. When we no longer need your information, we take reasonable steps to destroy it or permanently de-identify it.
10. Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details in section 14.
We will respond within a reasonable time. In most cases we provide access free of charge, though a reasonable cost may apply for more involved requests. If we are unable to give you access or make a correction, we will explain why in writing.
11. Data breaches
If we become aware of a data breach that is likely to result in serious harm to any individual whose information we hold, we will assess it and respond in line with the Notifiable Data Breaches scheme under the Privacy Act. Where the scheme requires it, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).
12. Automated decision-making
Su Casa Constructions does not use automated decision-making systems that make decisions significantly affecting individuals. Decisions about quotes, contracts and project works are made by our people. If this changes in future, we will update this policy to explain how any such systems are used and what information they rely on.
13. Making a complaint
If you have a concern about how we have handled your personal information, please contact us first using the details in section 14 so we can try to resolve it. We take complaints seriously and will respond within a reasonable time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992
14. Contact us
If you have any questions about this policy, or you would like to access or correct your information, please contact us:
Su Casa Constructions [Insert ABN] Upwey, Victoria Email: [insert email] Phone: [insert phone] Website: sucasaconstructions.com.au
15. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on our website, and the "Last updated" date at the top shows when it was last revised.